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There are many excellent online courses. This has been hugely beneficial in my day to day work.
- Louise Nolan


Train the IT Trainer




Course Aims
Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. The aim of this focused course is to prepare the IT trainer for these special circumstances.
Assumed Knowledge
Familiarity with standard training techniques gained from a training environment or by attendance on our "Train the Trainer" course.
Course Audience
Existing trainers who are new to delivering IT training or recent IT trainers wishing to improve the effectiveness of their course delivery.

This course can be found in the following categories:
Courses > Soft Skills

Table of Contents
IT Training Issues
  		• Making IT Interesting
  		• Individuals' Expectations and Fears
  		• Technical Problems
  		• Mixed Groups
     
    "KISS" in Explanations, Examples and Practicals
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
     
    Generating Rapport and Maintaining Interest
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
     
    Balancing Telling and Doing
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
     
    Dealing with Expectations
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
     
    Overcoming Technofear
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
     
    Using Equipment to Legitimate a Lack of Understanding
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
    Dealing with Luddite Attitudes
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
     
    Running Practical Sessions
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
     
    Dealing with Keyboard Fiddlers
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
     
    Minimising the Effects of Systems Failure
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
     
    Disparate Range of Skills and Experiences
  		• The Issues
  		• Manifestations of the Problem
  		• Implication of Success of Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
     
    Handling the Mixed Status Environment
  		• The Issues
  		• Manifestations of the Problem
  		• Implications for the Success of the Course
  		• Remedial Actions Available to the Trainer
  		• Further Observations and Comments
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    Friday 10th September 2010  © COPYRIGHT 2010